CO-PARENT HUB TERMS OF SERVICE
Last updated January 19, 2022
These terms include the base terms applicable to your use of all software applications (each an “App”) provided by Licensor, and the base terms for your use of the separate services enabled through each App (“Services”).
Each App and Service may have App-specific additional terms and conditions (“App-Specific Terms”). Those App-Specific Terms the terms and conditions of the Master Terms of Service apply to your use of that App and related Service. Capitalized terms shall have the meanings ascribed to them herein or in the applicable App-Specific Terms.
If you downloaded the App from a U.S. App Store or if you identify your country of use as the United States, “Licensor” is Co-Parent Hub, a Wyoming LLC.
By way of example, if you download one of our Apps from a U.S. App Store, the Licensor would be Co-Parent Hub and you would agree to the App-Specific Terms for the downloaded App, which incorporates this Master Terms of Service.
Some Key Terms: Licensor wants you to be aware of some key terms applicable to your use of Apps and Services. While you are required to agree to all of the terms in this document, you should clearly understand that by accepting this document, you are acknowledging and agreeing that:
- You are required to share personal data with Licensor in order to use the App and Service.
- It is your sole obligation to comply with all laws, rules, regulations and governmental guidance in your use of the Apps and Services.
- You are the maker and initiator of the calls and messages sent by you through the Apps and Services, including but not limited to auto replies that you enable through the Apps, and you are solely responsible for all of those calls and messages.
- Licensor and Inbound Provider (both defined below) enable only the transmission of calls and messages through Apps and Services.
- If you have a subscription, you have to follow specific procedures to cancel the subscription.
- No warranties are provided to you, whether express or implied.
- If you provide Licensor with your cell phone number, you are providing your express consent to receive informational messages and to receive marketing messages from Licensor until you elect to opt out of receiving them.
All of the terms summarized above are covered in more detail in this document, so please pay particular attention to them.
Notices
NOTICE REGARDING ARBITRATION
Please read these terms carefully, as they contain an agreement to arbitrate and other important information regarding your legal rights, remedies. The agreement to arbitrate requires (with limited exception) that you submit claims you have against us to binding and final arbitration, and further (1) you will only be permitted to pursue claims against co-parent hub on an individual basis, not as a plaintiff or class member in any class or representative action or proceeding, (2) you will only be permitted to seek relief (including monetary, injunctive, and declaratory relief) on an individual basis, and (3) you may not be able to have any claims you have against us resolved by a jury or in a court of law.
NOTICE REGARDING NO LICENSE RIGHTS TO RESIDENTS OF THE EUROPEAN UNION (“EU”)
Apps are only made available for download from U.S. And Canadian app stores because they are intended for use by united states and Canadian residents in the United States and Canada. If you are a resident of the United Kingdom or the EU, or if you intend to use the app and services in the United Kingdom or the EU, then no license rights are granted for you to use the app or services, and you may not use the app or services for any purpose.
NOTICE REGARDING USAGE LIMITATIONS
Apps and services are for use by human operators for normal user activity and may not be used as part of automated operations or systems. You expressly acknowledge and agree that you will not, and will not allow a third party to: (I) use the Apps or Services as part of automated processes or systems. As further provided in these terms, Licensor reserves the right at its option and without notice or liability to you, to use technologies and take actions that may block or limit your use of the App and/or Service including but not limited to terminating your use of Apps and Services, if Licensor determines in its sole discretion that your use of the App and/or Service may violate these Terms, is inconsistent with normal user activity, impairs the use of Apps and/or Services by others, or is otherwise subject to restrictions imposed by governmental bodies or third party service providers.
NOTICE REGARDING TRANSFER OF DATA
Use of the App requires that personal data be processed by Co-Parent Hub in the United States of America, where the computing systems and infrastructure necessary for you to use the App and Services are located. Features and capabilities of the App and Services would not be available without such processing of personal data in the United States of America, and you hereby expressly consent to the processing by, and transfer of personal data to, Co-Parent Hub in the United States of America for that purpose. Co-parent hub is a company organized and existing under the laws of the state of Wyoming and processes such personal information in compliance with the contractual requirements established with you in this document.
NOTICE REGARDING ADDITIONAL RIGHTS
You may have the right to exercise additional rights available to you under applicable laws including: (a) right to erasure or correction of personal information; (b) a right to object to, or to restrict, processing of personal information, or (c) a right to port personal information. If you would like to exercise such rights, please contact us at compliance@coparenthub.net with your specific request. We will consider your request in accordance with applicable laws and, where required to adhere to your request, we will do so within the time periods required by applicable law (generally 30 days following the request). To protect your privacy and security, we may take steps to verify your identity before complying with the request and may charge a fee to process your request as allowed by applicable law.
You acknowledge that due to the nature of the services, Licensor will not be able to continue to provide any services to you if you elect to have personal information erased, and that without use of personal information, license cannot provide services to you. Accordingly, you acknowledge and agree that your account will be automatically terminated if your personal information is erased, and you acknowledge and agree – as an express condition of your use of the App and Services – that neither Licensor, Inbound Provider, or any of their representatives will have any liability to you for terminating your account and/or use of the Services.
NOTICE REGARDING LEGAL COMPLIANCE
You acknowledge and agree that: by using the app and services, you are aware of your obligations under the Can-Spam act, the TCPA, and other applicable laws, and you agree to abide by them in your use of the app and services. You agree to indemnify, defend and hold harmless Licensor, Inbound Provider, and their respective offices, directors, employees, agents, successors and assigns from and against all claims, suits, demands, allegations, losses, liability, damages, fines, penalties, assessments, costs and expenses (including reasonable attorneys’ fees and costs) arising out of or related to your violation of applicable laws and/or your violation of any of the foregoing.
Apps are Not for Children under 16. All Apps, Services and Co-Parent Hub websites are not intended for children under the age of 16, so children under the age of 16 should not use them at any time. If you are under 18, you represent that your legal guardian has reviewed and agreed to these terms. Licensor does not knowingly collect any information from children under the age of 16. In the event that Licensor learns that it has inadvertently gathered personal information from children under the age of 16, Licensor will take reasonable measures to promptly delete such information.
Applicability. These terms incorporate by reference the terms made available by the particular app store from which you downloaded the App (“App Store”) applicable to apps downloaded from that App Store, if any (“App Store Terms”). These terms also incorporate by reference the Privacy Policy. These terms control in the event of any conflict with the Privacy Policy or the App Store Terms. Licensor, Inbound Provider and Outbound Provider each, respectively, reserve the right to change, modify or update these terms and the License, the Inbound Terms and the Outbound Terms embodied herein, at any time by posting revised versions at www.CoParentHub.com (“Co-Parent Hub Site”) and you agree that posting of such updates constitutes sufficient notice to you regarding such updates. Your download of other Apps or your continued use of Apps and Services following posting of updates on the Co-Parent Hub Site constitutes your acceptance of the same.
Construction. Some Apps and Services have unique features and, as a consequence, these terms create two separate contracts: (i) a license between you and Licensor (the “License”) for your use of the Apps and communication features only available between App users (“On-Net Features”), and (ii) where the App provides temporary use of a unique phone number, a separate agreement between you and the party identified as the “Inbound Provider” below, for the use of the Inbound Services described below (the “Inbound Terms. The term “SMS” as used in this document means a message of text only or text and graphics, photos, audio clips, or video clips as enabled by the applicable App. Depending on your App, it may not include functionality for including graphics, photos, audio clips, or video clips as part of messages.
You are the Maker and Initiator of Calls and Messages. Licensor and Inbound Provider (defined below) enable only the transmission of calls and messages through Apps and Services. They do not initiate or make calls or messages, and do not have any authority to do make or initiate calls or messages, whether express or implied, except through any auto reply features that you’ve enabled through the App. You, as a subscriber, are the maker and initiator of the calls and messages sent by you through the Apps and Services including auto replies that you enable through the App, and you are solely responsible for all of those calls and messages.
Account Registration. Use of most Apps requires that you create an account (the “Account”). When setting up an Account: (i) you may be prompted to provide a phone number to receive a call or SMS from us so that we may authenticate your Account registration and you acknowledge and agree that we may place, and that your provider may charge you for, that incoming call or SMS; and (ii) you are prompted for registration information, which may include your country of residence, name, age, email address, and account password, and a phone number. You hereby consent and to allow, and represent that you have the right to allow, Licensor to: (i) import and store your device name and contacts from your device, and from third party services through connections enabled by you through the Apps, (ii) identify you by the name and phone number provided during registration to third parties with whom you communicate using the Apps, (iii) identify your association with those contacts to other users of Apps, (iv) identify phone numbers in your contact list to individuals or entities associated with those phone numbers, and (v) to associate contact information on your device with contact information from third party services enabled by you through the Apps. Accounts are for your personal use and may not be transferred or assigned by you to a third party. YOU ACKNOWLEDGE THAT IF YOU DO NOT CONSENT TO MAKE YOUR CONTACTS AVAILABLE TO THE APP, YOU CANNOT REGISTER AN ACCOUNT AND YOUR USE OF THE APPS WILL BE LIMITED.
Third Party Features; Open Source Software. There may be times when App features are offered by third parties who provide those features under their own terms and conditions not included in these terms. Those separate terms and conditions would govern your use of such features. You acknowledge and agree that: (i) Licensor and Inbound Provider shall not have any liability to you for your use of, or your inability to use, those features, regardless of any act or failure to act by any of them; and (ii) as an express condition for making those services available through the App, you shall not bring any action against Licensor, nor Inbound Provider, nor any of their officers, directors, employees, or shareholders arising out of or related to those features. The App is provided with open source software, identified at the end of these terms, which is licensed under terms and conditions of its Licensors. The provisions of these terms up to and including this paragraph are referred to as the “Base Terms.”
License
This License governs your use of the software elements of the Apps and On-Net Features (described below) and applies to updates of the App made available to you. Your use of the Inbound Service is governed separately under the Inbound Terms.
License. Subject to the terms of this License, unless you are a resident of the European Union, Licensor grants to you a royalty-free, non-exclusive, non-transferable license to: (i) use the App for your personal use only and only on the device on to which it is downloaded; and (ii) use communications features to communicate with other App users over networks not connected to public telephone services (“On-Net Features”). If you are a resident of the European Union, no rights are granted to you and you may not use the App or the Service. You agree that you shall not make or permit the making of any modifications, additions or enhancements to Apps, or cause or permit the disassembly, decompilation or reverse engineering of any App except and only to the extent allowed by applicable law.
Requirements. For Account creation, only a single number may be used for authentication and you acknowledge that use of the same number for a future authentication may terminate your account and that Licensor and Inbound Provider will not have any liability to you in such event. As an express condition to your use of the App, you agree to provide Licensor proper identification and residence information when requested. If your version of App includes voicemail, photo or audio or video recording features, you consent to allow, and represent that you have the right to allow, Licensor to copy, cache, store, distribute and share voicemails, photos and/or audio and video recordings as you designate through the App. For voicemail and recording features, you agree that voicemails and call recordings may be subject to limitations as to the number and duration of each. You agree and hereby grant Licensor the right to copy, cache and store voicemails, recordings, and/or message content, with that right to survive expiration or termination of this License. You agree that you will only use the Apps and Services on the devices authorized by you and on which the Apps are designed to operate; that you will not share the App with others using a single App Store account; and that you will not use or allow the use of the Apps and/or Services in conjunction with any other device, system or server to enable multiple users of a single account including but not limited to any private branch or key system. You agree that you will not use the Apps or Services in violation of applicable law (e.g. no texting while driving) or to: (i) collect information about App users or message or call recipients without their advance and express consent; (ii) resell or allow third parties to use the Apps and Services, or use the Apps or Services in a fraudulent or deceptive purpose, or in manner that violates applicable law; (iii) use the Apps and/or Services in excess of what Licensor determines, in its sole discretion, would be expected of normal use as described above; (iv) create or transmit any content or communications using the Apps or Services that are obscene, abusive, harassing, threatening, racist, malicious, fraudulent, defamatory, libelous, harmful to minors or that may violate or infringe the rights or privacy of third parties, as determined by Licensor in its sole discretion; (v) send spam or advertisements in violation of applicable law or without the advance consent of the recipient; or (vi) engage in bulk messaging, robocalling, auto-dialing, ID spoofing, or similar deceptive practice including but not limited to using Apps in a deceptive manner to harass, intimidate, trick or deceive another, making multiple changes of your App phone number after having a phone number blocked, or sending any messages to recipients without having obtained legally required consents from those recipients (the conduct in this subsections (iv), (v) and (vi) above are referred to as “Spam Attacking”).
You agree that if you are Spam Attacking, such conduct may cause serious damage to Licensor and, and on account of the great difficulty of ascertaining the amount of such damage, you agree to pay Licensor U.S.$500.00 per call or SMS message that constitutes Spam Attacking (as defined above) as liquidated damages and you acknowledge and agree that such amounts are not a penalty and constitute a reasonable estimate of the loss that Licensor may suffer as a result of Spam Attacking.
Specifically, you expressly acknowledge and agree that any Spam Attacking could, among other risks to Licensor: (I) result in suspensions of service by Licensor’s hosting, backend and/or transmission providers which, if such suspensions occurred, could significantly harm Licensor’s business, the damages for which would be difficult to ascertain, or (ii) subject Licensor to legal claims that, even if frivolous or defensible, would be expensive and time consuming to defend and could expose Licensor to damages claims equal to or greater than the amount of damages noted above, with resulting costs, risks and damages of such litigation also difficult to ascertain. Accordingly, you expressly acknowledge and agree that you have considered the foregoing, and that liquidated damages for Spam Attacking as described in this paragraph are reasonable and proportionate to the potential harm to Licensor for such conduct.
Data. Prior to Account creation, Licensor may collect through the App device identifiers but no other personally identifiable information. Such information is used for the sole purpose of providing support for the internal operations of Licensor. During and after Account creation, Licensor collects data that you provide upon registration, the name and phone number of contacts as stored on your device (“Contact Data”), and data about your use of the App, which includes Personal Data and Anonymous Data. “Personal Data” is data that identifies you personally that includes: name, address, and email address, and location data of a specific location that is identified to you. Personal Data is used only to identify you with your Account in order to provide the Inbound Service and, for location data, to provide advertising to you, and to otherwise contact as set forth above. Contact Data is stored on your device and on Licensor’s servers to enable communications features within the App. Contact Data is not used for any other purpose. Subject to your rights to have your Personal Data deleted, you hereby (i) grant Licensor perpetual licenses to store Personal Data and Contact Data and to use, copy and transmit Personal Data and Contact Data in conjunction with your use of the App; and (ii) consent to allow Licensor to transmit Personal Data and Contact Data to Inbound Provider upon registration, in response to legal process and/or to legal authorities upon request or as required under applicable law, and to mobile operators or other third parties upon your actions when you respond to certain promotional programs with them and that such transmission is made by your request and at your direction. If the App allows you to utilize features enabled by Google through Google APIs, Google requires that you also agree to comply with applicable law, regulation and Google’s Google APIs Terms of Service found here: https://console.cloud.google.com/tos?id=universal, as may be amended by Google from time to time. You acknowledge and agree that: (i) you are solely responsible for reviewing and monitoring the Google APIs Terms of Service Licensor for any changes; and (ii) Inbound Provider will not have any liability to you related to the use or operation of Google APIs.
Ownership. Licensor and its providers retain all right, title and interest including all intellectual property rights embodied in the App.
Additional Terms. The Base Terms above and the Additional Terms below are incorporated into this License by reference.
Inbound Terms:
These Inbound Terms govern your use of the inbound SMS and voice features and related phone number, if made available to you (the “Inbound Service”). For U.S. phone numbers, the “Inbound Provider” is Twilio. Your use of Apps is governed separately under the License. Your use of the Outbound Service is governed separately under the Outbound Terms. These Inbound Terms incorporate by reference the Privacy Policy. These Inbound Terms control in the event of any conflict with the Privacy Policy.
License. Subject to these Inbound Terms, Inbound Provider grants to you a license to use the phone number made available to you for inbound SMS messaging and inbound voice communication, if such features are enabled through the App, in each case solely in conjunction with the App.
Requirements. An Internet connection is required to use the Inbound Service for most Apps. You are solely responsible for all fees and charges imposed by carriers and for compliance with your agreements with your wireless carrier. You hereby authorize and grant to Inbound Provider a license to use, copy, transmit, distribute, record calls, store and cache messages and other content sent and received through your Account with the Inbound Service, to sublicense those rights to its third party providers only for so long as necessary to provide the Service to you, and to disclose the same as required or permitted under applicable law. Inbound Provider may provide the Inbound Service to you directly or through its providers and/or agents including but not limited to Licensor.
Limitations on Use. In addition to any other limitations in the App-Specific Terms, the following limitations on use also apply to your use of Apps and Services. You acknowledge and agree that: (i) while the Inbound Service enables inbound SMS and inbound voice reception features, it does not have all the capabilities of wired and wireless communication services and, as such, it is not a replacement for your wired or wireless phone or telephone service; (ii) certain features may be limited, suspended, blocked or restricted by geography, number, duration or other criteria at any time and without liability to you; and (iii) you are limited to use of one phone number made available by Inbound Provider for inbound calls and for receiving SMS messages; no outbound calling or texting is available as part of the Inbound Terms. You acknowledge and agree that: (i) you will use the Inbound Service only for yourself, with your true identity, and for lawful purposes and in compliance with applicable law; (ii) you may not transfer or assign your account or the phone number made available to you other than to Licensor; and (iii) you will not engage in any activity that interferes with or disrupts the Inbound Service.
Data. Anonymous Data and Personal Data may be provided to Inbound Provider by Licensor for the purpose of providing the Inbound Service to you. In addition, traffic and location data may be collected and are used to provide the Inbound Service and are stored in accordance with applicable law. You may have Inbound Provider remove your Personal Data from its systems as discussed in the Base Terms and by terminating your account as provided below.
Ownership. All rights, title, and interest including all intellectual property rights, in and to the Inbound Service and phone numbers made available to you (collectively, “Co-Parent Hub Property”) are owned by Licensor or its suppliers and, as an express condition to your use of the Inbound Service, you hereby (i) agree not to claim, and expressly waive, any right, title or interest in any Co-Parent Hub Property; and (ii) irrevocably assign to Licensor any and all or your present and future rights, title or interests in any Co-Parent Hub Property.
Additional Terms. The Base Terms above and Additional Terms below are incorporated into these Inbound Terms by reference.
Additional Terms
Consents. In addition to the consents above, you agree and consent to the following (the “Consents”): (I) location data and anonymous data may be used and shared with third parties to provide, improve, monitor, and update the App or the Inbound Service; (ii) the App may collect and transmit contact information from your device which is stored by Licensor on its servers until deleted, and shared with Inbound Provider for use with the app; (iii) Licensor may associate contact names with phone numbers from your device including but not limited to identifying such contacts as app users and identifying you as an App user to your contacts who are App users and, as a group member to other group members in a group account; (iv) Licensor and Inbound Provider may disclose any information you provide or otherwise maintained by them to legal authorities as required under applicable law and as authorized in the Privacy Policy; (v) Licensor and Inbound Provider may transfer your personal data within and without the European Union including but not limited to the United States of America; and (vi) Licensor and Inbound Provider may process and store your personal data in any country of the world. You represent and warrant that you have all necessary rights to grant all consents herein and that Licensor’s and Inbound Provider’s exercise of the rights granted by you will not violate applicable law or infringe or violate the rights of any party.
Payment Processor Terms. Purchases made within the App, if any, may be subject to Terms from the Payment Processor. The Payment Processor may be Stripe, the App/Play Store, or another payment provider. You acknowledge and agree that neither Licensor nor Inbound Provider shall have any liability to you arising out of any payment issues for purchases made within the App and that you must resolve all issues in that regard with the Payment Processor.
Message Analysis. Co-Parent Hub continues to develop, update and test its products to improve features and functionality (collectively, “Testing”) and those efforts could involve the review and analysis of the content of messages and calls sent by and to you using the App (“Message Content”). Per the requirements of 18 U.S.C. §2702(b), Co-Parent Hub needs your express consent for Co-Parent Hub and its employees and contractors (“personnel”) to use and access that Message Content for the purpose of Testing. Accordingly, by accepting these terms and by using the App and Services, you hereby grant Co-Parent Hub and personnel a limited license to review your Message Content for the purposes of Testing. Should you wish to revoke this license, contact compliance@coparenthub.net, and Co-Parent Hub will stop accessing your Message Content for Testing. Messaging and data rates may apply. Please note that even after revocation of this license, Co-Parent Hub will still require a minimum level of access to your Message Content in order to provide the Services. This level of access cannot be revoked without terminating the Services.
Feedback. You agree that any suggestions, information or feedback provided by you regarding the Apps and Services and/or the results of your use or testing of the Apps and/or Services, together with the information Co-Parent Hub may provide to you about the features being tested by you in any beta (“Beta Features”) (collectively, “Feedback”) are the proprietary and confidential information of Co-Parent Hub. You hereby assign all right, title and interest in and to such Feedback including all intellectual property rights therein, to Co-Parent Hub. All Feedback, the features and capabilities and design of the Beta Features, and the fact that you are a user of the Beta Features are the confidential information of Co-Parent Hub. You agree not to disclose or provide such information to any third party. However, you may disclose confidential information if compelled to do so by judicial or other governmental order, provided you shall give Co-Parent Hub reasonable written notice prior to such disclosure and shall provide Co-Parent Hub with the opportunity to obtain a protective order or equivalent protection.
Term and Termination. The License and Inbound Terms are effective until terminated, in writing, by you, Licensor, or Inbound Provider (as applicable). Termination of the License terminates the Inbound Terms. Licensor may terminate the License and/or disable use of the App and Services at any time, for any reason, and without any liability to you or any obligation to return amounts previously paid by you, if any. Your use of the Inbound Service may be suspended, terminated or restricted at any time, for any reason, and without any liability to you and without any obligation to return amounts previously paid by you, if any.
You may terminate the License or Inbound Terms at any time, for any reason, by contacting cancel@coparenthub.net and stating that you are terminating your use of Apps and such termination will apply to all Apps and Services unless otherwise agreed upon by Licensor. Except for rights of Licensor which survive expiration or termination, upon termination your Account will be terminated within 3 business days (Monday through Friday, excluding US federal holidays) and the licenses granted to you shall cease and any Voice Credits associated with your use of Apps will expire without refund or liability to you, and you shall promptly uninstall the Apps. IF YOU DON’T CONTACT CO-PARENT HUB TO TERMINATE AS PROVIDED ABOVE, CO-PARENT HUB MAY MAINTAIN YOUR DATA SUBJECT TO THE TERMS HEREIN AND ACCOUNT INFORMATION WILL BE RETAINED INCLUDING INFORMATION RELATED TO BOTH ACTIVE AND INACTIVE ACCOUNTS.
Survival. The protections afforded to Licensor and Inbound Provider under the App Store Terms, the “NOTICES” at the beginning of this document and in the App-Specific Term, sections in the License, Inbound Terms and Outbound Terms entitled “Ownership” and “Data,” and all of the Additional Terms of these Master Terms shall survive termination or expiration.
No Warranties. You expressly acknowledge and agree that your use of the App and Services is at your sole risk and that to the maximum extent permitted by law, the App, the Services, and the Inbound Services are provided “As is” and “As available” without warranty of any kind. Licensor, Inbound Provider and outbound provider disclaim all warranties, whether express, implied or statutory including, without limitation, warranties of performance, non-infringement, merchantability, or fitness for a particular purpose. Neither Licensor nor Inbound Provider represents or warrants that your use of App or the Services will meet your requirements or be uninterrupted, timely, secure, or free from error. If you are dissatisfied with any App or Service, your sole remedy is to discontinue using the App and Service. No advice or information, whether oral or written, obtained by you from Licensor or Inbound Provider or third party shall create any warranty not expressly made herein.
Limitation of Liability. You agree that Licensor, Inbound Provider and outbound provider will not be liable for any lost profits, loss of data, costs of procurement of substitute goods or Services, or for the actions of third parties in connection with the Services. In no event will Licensor, Inbound Provider, outbound provider and their suppliers and resellers be liable to you for any consequential, incidental, special, indirect, punitive or exemplary damages or losses arising out of or relating to use of Apps or the Services, however caused and under any theory of liability, even if such person has been advised of the possibility of such damages. In no event shall Licensor’s or Inbound Provider’s total liability to you for all damages exceed the amount of fifteen dollars (U.S. $15.00). Nothing herein shall exclude or limit liability for losses which may not be lawfully excluded or limited by applicable law.
Indemnification and Waiver. You agree to indemnify, defend and hold Licensor, Inbound Provider, their suppliers and the respective officers, directors, employees, agents, successors and assigns of each of them, harmless from and against all claims, suits, demands, allegations, losses, liability, damages, fines, penalties, assessments, costs and expenses (including reasonable attorneys’ fees and costs), resulting from (I) any violation or breach of the License or Inbound Terms by you, (ii) any activity related to your access to or use of an App, a Service, the Inbound Services (including negligent or wrongful conduct) or any violation by you of agreements with third parties, or (iii) the authorized use and processing of data provided by you or obtained from third party Services at your direction or with your consent.
Governing Law; Venue. The License, Inbound Terms and the Outbound Terms shall be governed by the laws of the United States and the State of Wyoming, without reference to conflict of laws principles. Except for arbitration of disputes as set forth below, any dispute between the parties regarding the License or Inbound Terms will be subject to the exclusive venue of the state and federal courts in the state of Wyoming of the United States of America and the parties hereby consent to the exclusive jurisdiction and venue of such courts. You agree the United Nations Convention on Contracts for the International Sale of Goods (1980) terms are hereby excluded in its entirety from application to the License and Inbound Terms.
Arbitration. If you download an App for use in the United States, this “Arbitration” section shall apply. In in the event you have a dispute with Licensor or Inbound Provider, you shall first provide Co-Parent Hub with written notice of the dispute via mail or overnight courier to the attention of Customer Support, Co-Parent Hub., 34 N Franklin Ave Ste 687, Pinedale WY 82941, with such notice to include your name and contact information, a written explanation of the claim including all legal claims you intend to assert and each set of facts which support each of such claims, and the relief you’re requesting. You agree that if any of your claims are omitted from that notice, you forever waive those claims and covenant not to assert them in any action or proceeding related to the License or the Inbound Terms. The party with whom you have a dispute will attempt to resolve the dispute with you without further court action or arbitration.
Any dispute between you and Licensor or Inbound Provider arising out of or related to your use of an App, the Services, communications of any type from or on behalf of Co-Parent Hub, communications of any type sent and received by you through the App and Services, any data relating to you that is received by Co-Parent Hub or held by Co-Parent Hub or on its behalf or any agreements between you and Licensor or Inbound Provider including but not limited to any disputes brought on your behalf by others on a representative or class basis, but specifically excluding actions by Licensor or Inbound Provider to enforce and protect their intellectual property rights in the App, the Inbound Service, shall be resolved through binding arbitration conducted through JAMS and the JAMS JA streamlined arbitration rules and procedures then in force (see www.jamsadr.com for additional information), with any such arbitration to be initiated in Wyoming, or the federal judicial district where you reside, except that you may assert claims in small claims court if your claims qualify. The Federal Arbitration Act and federal arbitration law apply. The arbitration shall be commenced as an individual arbitration, and not in a class, representative, consolidated or action involving multiple plaintiffs. You shall not join or consolidate claims or arbitrate or otherwise participate in any claim as a class representative, class member or in a private attorney general capacity. Any arbitration will be confidential. Further, by opting out of arbitration you are acknowledging and agreeing that any claims brought by you will: (i) be brought in your individual capacity only, (ii) be solely for remedies applicable to you only, and (iii) subject to the terms of these Master Terms of Service and applicable App-Specific Terms including limits of liability set forth herein and therein. Further, by opting out of arbitration you waive and agree not to assert, join or consolidate any claims as a class representative, class member or in a private attorney general capacity.
Arbitration does not involve a court or a judge; instead the arbitrator will follow the License, the Outbound Terms, and/or the Inbound Terms (as applicable) and applicable law and award relief in accordance with the same.
YOU MAY OPT OUT OF ARBITRATION BY PROVIDING BOTH OF THE FOLLOWING: (A) WRITTEN NOTICE TO CO-PARENT HUB AT THE ADDRESS NOTED ABOVE AND TO THE ATTENTION OF LEGAL COMPLIANCE WHICH MUST: (i) INCLUDE YOUR LEGAL NAME, THEN-CURRENT RESIDENTIAL ADDRESS, THEN-CURRENT EMAIL ADDRESS, CO-PARENT HUB SUBSCRIBER USERNAME, CO-PARENT HUB-ISSUED PHONE NUMBER, AND PHONE NUMBER USED TO REGISTER FOR THE APPLICABLE CO-PARENT HUB SERVICE; AND (B) BE RECEIVED NO LATER THAN THIRTY (30) CALENDAR DAYS FROM THE DATE OF YOUR ORIGINAL ACCEPTANCE OF THE LICENSE, THE OUTBOUND TERMS AND THE INBOUND TERMS WITH THIS ARBITRATION PROVISION INCLUDED; AND (B) EMAIL NOTICE TO SENT TERMS@COPARENTHUB.NET WITHIN THE SAME THIRTY (30) DAY PERIOD AND WHICH CONTAINS ALL OF THE INFORMATION REQUIRED FOR WRITTEN NOTICE AS NOTED IN SECTION (A)(i) ABOVE . IF YOU DO NOT SEND NOTICE AS REQUIRED IN THE FOREGOING SENTENCE, YOU WILL NOT HAVE OPTED OUT OF ARBITRATION.
Severability; No Waiver. If any provision is deemed invalid or unenforceable, such provision shall be enforced to the maximum extent permissible so as to effect its intent, and the remaining provisions shall continue in full force and effect. The failure by either you or by Licensor or Inbound Provider to exercise or enforce any rights or provisions herein shall not constitute a waiver of such right or provision.
Entire Agreement. The foregoing, together with App-Specific Terms, sets forth the entire understanding and complete and exclusive statement of the agreements between you and Licensor and Inbound Provider and supersedes any proposal or prior agreements or understandings between you and such parties with respect thereto.
General. No rights granted to you may be assigned by you in whole or in part without the prior written approval of Licensor. Any assignment in violation of the foregoing shall be null and void. Licensor and Inbound Provider shall not be liable for any delay in the performance hereunder due to causes beyond its or their direct control including but not limited to actions by third parties, an act of God, war or natural disaster. You have no third party beneficiaries. Notwithstanding any law, rule or regulation to the contrary, you agree that any claim or cause of action you may have arising out of the License, Inbound Terms or Outbound Terms must be filed within one (1) year after such claim or cause of action arose or be forever barred. If you are accepting this Agreement from Canada, you agree to the following: The parties hereto confirm that it is their wish that this Agreement have been and shall be written in the English language only. Les parties ci-dessus confirment leur désir que cet accord soient rédigés en langue Anglaise.
TERMS OF SERVICE – CO-PARENT HUB APP
These terms are specific to the Co-Parent Hub software application (the “App”) provided by Licensor, and the terms for your use of the separate services enabled through the App (“Services”). “Licensor” is Co-Parent Hub, LLC.
These terms incorporate by reference Licensor’s Master Terms of Service (the “Master Terms”) and Privacy Policy. By accepting these Terms of Service, you are also accepting the Master Terms and Privacy Policy. Capitalized terms shall have the meanings ascribed to them in this document or the Master Terms.
Notices
NOTICE REGARDING ARBITRATION
The Master Terms contains an Agreement to Arbitrate and other important information regarding your legal rights, remedies. The Agreement to Arbitrate requires (with limited exception) that you submit claims you have against us to binding and final arbitration, and further (1) you will only be permitted to pursue claims against Co-Parent Hub on an individual basis, not as a plaintiff or class member in any class or representative action or proceeding, (2) you will only be permitted to seek relief (including monetary, injunctive, and declaratory relief) on an individual basis, and (3) you may not be able to have any claims you have against us resolved by a jury or in a court of law.
NOTICE REGARDING MESSAGES FROM CO-PARENT HUB
By accepting these Terms, you agree and hereby provide your consent, that Licensor may contact you: (a) by email that you have provided and/or at the mobile phone number you provided during registration, by call or SMS at the mobile phone number you provided during registration, and/or via push notifications, and at your Co-Parent Hub number, about setting up a Co-Parent Hub account, about the status of your Co-Parent Hub account, about the status of your Co-Parent Hub subscription, and regarding information pertinent to your Co-Parent Hub account and subscription; and (b) by call, email or SMS, to send you marketing messages about your Co-Parent Hub account and subscription, and about Licensor’s products and services. For SMS communications to your wireless phone number provided by your wireless carrier, you may opt out of receiving those messages. For SMS communications to a phone number that is Co-Parent Hub property (as defined in the Master Terms), you may not opt out of receiving those messages. For email messages sent to your email address, you may opt out of receiving them. For any opt-outs, you may opt out by following the opt-out procedures in the applicable messages. For push notifications, you may opt out of receiving them through the settings in your device’s operating system. For the purposes of this paragraph, reference to “SMS” shall mean both SMS and MMS messages.
NOTICE REGARDING SUBSCRIPTIONS
Co-Parent Hub subscriptions automatically renew unless you cancel them. You will be charged subscription fees plus applicable taxes until your applicable subscription is canceled.
Certain subscriptions may offer a free trial prior to charging your payment method. To avoid being charged, you must cancel the subscription before the free trial ends.
You consent to allow the applicable app store to charge your credit card for the amounts due for the subscription and for any paid feature, and to charge your credit card for additional subscription periods until your account is canceled or terminated, or you terminate the subscription for the paid feature, as applicable.
Wireless Services Charges
You are solely responsible for any fees and costs associated with any wireless voice or data services utilized by the App. Check the terms of your agreement with your carrier to determine if your carrier restricts or imposes fees or charges for VoIP transmissions or terms that would otherwise prohibit your use of the App.
Further, you acknowledge and agree that: (i) your cellular connection may be used for voice functionality of the Inbound Service (as defined in the Master Terms) and that you are solely responsible for cellular usage charges which you incur from use of the Inbound Service.
Phone Numbers
You acknowledge and agree that Licensor or Inbound Provider owns the phone numbers issued to you from the App and that you do not have any rights to transfer the phone number or to use the phone number separate and apart from the App. Inbound Provider, as holder of that phone number as registered with the applicable competitive local exchange carrier (“CLEC”), may reclaim the phone number associated with your account at any time and/or discontinue phone number availability at any time, in each case without liability to you, provided that Inbound Provider will not reclaim the phone number used with Co-Parent Hub unless you fail to make payments as required or otherwise violate these terms and conditions, or where reclamation is required by the CLEC or applicable law.
The Co-Parent Hub phone number(s) assigned to you is intended to be put on file with third parties (e.g. schools, doctor’s offices, dentists, etc.) for the purpose of facilitating their ability to reach the Co-Parents (defined below) and to eliminate the Co-Parents’ need to manually inform the each other of the communications
You agree that you shall not: . (i) Utilize the App or assigned phone number(s) in any manner which is inconsistent with the above (Ii) share your use of the phone number associated with your use of Co-Parent Hub with a third party through any means other than what has been described above, (Iii) resell any phone number or subscriptions for any App or Service, (iv) use the App or Service for call center operations, for calling phone numbers to generate income for you or a third party, for programmatic calling, or for unsolicited marketing or faxing or consumer research communications.
Co-Parent Hub Features
- Call Recording: Your Co-Parent Hub App utilizes call recording capabilities in order to provide some of the Services. By using Co-Parent Hub, you acknowledge and agree that: (i) Licensor may record or have recorded by a third party, and store and have stored by a third party, calls made through the Co-Parent Hub phone number(s) assigned to you, and that you hereby provide your express consent to the foregoing per the requirements of 18 U.S.C. §2702(b); (ii) Licensor, its affiliates, its service providers, and their respective officers, directors, employees, agents, successors and assigns shall not have any liability to you for any recording errors or errors pertaining to the delivery of said recordings; (iii) you may not use or copy such features, or any source code or documentation for the same; (iv) you shall not, and shall not allow or enable a third party to, reverse engineer, disassemble, decompile or otherwise attempt to discover the source code of those features; and (iii) you shall not, and shall not allow or enable a third party to, disclose or publish any benchmark or performance data regarding international calling features to any third party.
- Structure and Limitations: Co-Parent Hub Paid Account may have one or more Co-Horts within them. A “Co-Hort” is a group of up to two (2) Subscribers (“Co-Parents”). Each Co-Hort will have one (1) phone number issued to them. Each Co-Hort is limited to 200 Minutes per month (“the Limit”). (For the purposes of this document, “Minutes” shall mean both the minutes of voice traffic as well as SMS messages where 1 minute is equal to 1 SMS message. Partial Minutes shall be rounded up to the next whole Minute. There is a limit of 200 minutes imposed on each Co-Hort unless you have purchased additional Minutes through a supplementary Subscription. Co-Parent Hub will attempt to notify you as you reach major usage milestones so that you are aware of your monthly usage, but Co-Parent Hub makes no promise or guarantee of successfully alerting you in advance of reaching the Limit. It is exclusively your responsibility to monitor usage and take appropriate actions regarding the Limit and any additional Subscriptions you may require.
- Subscription Period: The subscription period for Paid Accounts shall be as stated when you elect to establish the Paid Account (“Subscription Period”). The Subscription Period shall automatically renew for additional Subscription Periods of equal duration until you cancel your Paid Account or Licensor terminates your Paid Account.
- Account Setup: Paid Accounts are established by the individual Co-Parent Hub Account holder. Licensor may limit, in its sole discretion, the number of Co-Parent Hub Accounts that a single person or subscriber may establish or use, whether by preventing Account setup, by canceling Accounts, or otherwise. The Subscriber who creates the Co-Hort is deemed the administrator and is therefore granted some additional privileges that the other member of the Co-Hort will not have. These privileges include, but are not limited to porting out of the assigned phone number(s) and inviting another person (“Invitee”) to join the Co-Hort. You agree that Licensor shall have no liability to you because of your choice to invite another person to a Co-Hort other than to attempt to deliver the invite to the Invitee via the contact information you have provided. You hereby consent and to allow, and represent that you have the right to allow, Licensor to utilize the contact information provided by you, for the purpose of delivering the invite to the Invitee.
- Subscription Fees: Paid Accounts are subject to fees based upon the account type and number of phone numbers allocated to your Paid Account (“Subscription Fees”). You agree to pay all applicable Subscription Fees. Depending on how you obtained your Paid Account, the applicable Payment Processor or Licensor will charge your credit card the Subscription Fees for the type of account and number of phone numbers you’ve chosen, plus applicable taxes. Where you obtain a Paid Account from Licensor, Licensor or its billing processors collect billing information upon registration for a Paid Account and, as with other registration information, billing information is protected the Privacy Policy. YOU WILL BE CHARGED SUBSCRIPTION FEES PLUS APPLICABLE TAXES UNTIL YOUR SUBSCRIPTION IS CANCELED, OR, IF PURCHASED THROUGH AN APP STORE, YOU CANCEL THE RECURRING SUBSCRIPTION THROUGH MECHANISMS MADE AVAILABLE BY THE APPLICABLE APP STORE, OR LICENSOR CANCELS YOUR PAID ACCOUNT. IF A FREE TRIAL IS OFFERED FOR THE APPLICABLE APP, YOU MUST CANCEL THAT SUBSCRIPTION PRIOR TO THE END OF THE FREE TRIAL. For renewals, Licensor will automatically charge your credit card the amount of the then-current fee for your type of account and phone numbers used through your Paid Account, plus applicable taxes. Licensor reserves the right to charge value-added taxes, sales, or other taxes on the Paid Accounts as it deems appropriate, and reserves the right to change prices or institute new charges for access to or use of Paid Accounts at any time (a) upon notice as allowed by applicable law, and, (b) if allowed by applicable law, upon not less than thirty (30) days’ notice to you, either by (i) posting pricing plan changes on the Licensor website, or (ii) sending information regarding the pricing plan changes to the email address you provided to Licensor. You are responsible for regularly reviewing such pricing information. Continued use of Paid Accounts or non-termination of your Paid Account after such notice constitutes your acceptance of the prices as modified. All payments are non-refundable. To the extent that payment mechanisms are provided through third parties, you agree that Licensor shall have no liability to you arising out of the acts or omissions of such third parties. By creating a Paid Account, you consent to allow Licensor, or the applicable App Store, to charge your credit card, either directly or through its Payment Processors, for the amounts due for your initial Subscription Period and for additional Subscription Periods until your account is canceled or terminated. If you purchase a Co-Parent Hub subscription directly from Licensor (if and when made available by Licensor) unless you notify Licensor of any discrepancies with respect to paid account billing within sixty (60) days after they first appear on your credit card statement, you agree that they will be deemed accepted by you for all purposes. If Licensor does not receive payment from your credit card issuer or its agent, you agree to pay all amounts due upon demand by Licensor or its agents. You are responsible for paying any governmental taxes imposed on your purchases including, but not limited to, sales, use or value-added taxes.
- Cancelation. To cancel your Co-Parent Hub subscription, you must cancel the recurring subscription through mechanisms made available by the applicable App Store provider. For subscriptions purchased through the Apple App Store, in the “Settings” feature, tap “App and iTunes Stores,” tap your Apple ID (you may need to sign in), under “Subscriptions” tap “Manage,” tap the subscription you want to manage, and use the options to manage your subscriptions. See https://support.apple.com/en-us/HT202039for detailed instructions on canceling your subscription. For subscriptions purchased through Google Play, go to payments.google.com, select “Bills and Accounts,” and select the subscription you want to cancel. See https://support.google.com/googleplay/answer/2476088?hl=enfor details on canceling your subscription.
To cancel your Co-Parent Hub subscriptions, you must send a cancelation notice via email to cancel@coparenthub.net.
IF YOU DEACTIVATE YOUR CO-PARENT HUB ACCOUNT USING THE MECHANISMS AVAILABLE IN THE CO-PARENT HUB APP, THE ACCOUNT BECOMES “INACTIVE” BUT IS NOT TERMINATED. ONCE YOUR ACCOUNT HAS BEEN DEACTIVATED, YOU MAY HAVE LIMITED USAGE OF THE APP (E.G. COMMUNICATION HISTORY) UNTIL YOU RESTART A SUBSCRIPTION
IN ORDER TO COMPLETELY TERMINATE CO-PARENT HUB ACCOUNTS, FOR BOTH INACTIVE AND ACTIVE ACCOUNTS, YOU MUST SEND A CANCELATION NOTICE VIA EMAIL TO CANCEL@COPARENTHUB.NET STATING THAT YOU ARE TERMINATING YOUR USE OF CO-PARENT HUB COMPLETELY.
AND IN ORDER TO TERMINATE YOUR SUBSCRIPTION, YOU MUST CANCEL THE SUBSCRIPTION THROUGH THE APPLICABLE APP STORE AS PROVIDED ABOVE, UNLESS YOU PURCHASED A SUBSCRIPTION DIRECTLY THROUGH LICENSOR, IN WHICH CASE YOU MUST CANCEL YOUR SUBSCRIPTION BY SENDING A CANCELATION NOTICE VIA EMAIL TO CANCEL@COPARENTHUB.NET.
- Porting: Porting of your assigned phone number(s) may only be commenced by the Subscriber who created the Co-Hort. If you were sent an invite to join an existing Co-Hort, you may not initiate any Porting requests. Porting requests may be commenced by sending a request to porting@coparenthub.net.
Porting out requires that the number is for a Paid Account, with at least a Subscription Period of one month. You acknowledge and agree that: (i) porting out may be subject to an additional fee as allowed by applicable law and that you shall be required to pay such fees as required by Licensor; (ii) phone numbers belong to the Inbound Provider and are available for porting as a feature of a Paid Account; and (iii) porting is coordinated through Licensor’s local exchange carrier (the “CLEC”), so actual porting is not conducted by Licensor. Porting of phone numbers is subject to involvement, cooperation and consent of third parties including the CLEC and the carriers from whom or to whom porting is requested. Consequently, porting processes may take considerable time and may not be feasible or allowed, or may be blocked or withheld by third parties and that Licensor and Inbound Provider shall not have any liability to you for any actions or failures to act by such parties. AS CONDITIONS FOR YOUR USE OF THE CO-PARENT HUB APP, YOU ACKNOWLEDGE AND AGREE THAT: (I) ANY PORTED OUT PHONE NUMBERS SHALL BE FOR YOUR PERSONAL USE AND WILL NOT BE RESOLD OR SUBLICENSED; (II) ONLY THE SUBSCRIBER WHO CREATED THE CO-HORT CAN INITIATE THE PORTING; AND (III) INBOUND PROVIDER AND LICENSOR SHALL NOT HAVE ANY LIABILITY TO YOU OR TO ANY THIRD PARTY FOR THE INABILITY TO PORT OUT A PHONE NUMBER, FOR ANY DELAY OR ERRORS IN FULFILLING A PORTING REQUEST, FOR ANY PHONE NUMBER SUBSTITUTION, OR FOR ANY LOSS, COST OR EXPENSE ARISING OUT OF ANY OF THE FOREGOING.
AS NOTED ABOVE, THESE TERMS OF SERVICE INCORPORATE BY REFERENCE LICENSOR’S MASTER TERMS AND PRIVACY POLICY. BY ACCEPTING THESE TERMS OF SERVICE, YOU ARE ALSO ACCEPTING THE MASTER TERMS OF SERVICE AND PRIVACY POLICY.
