Co-Parent Hub Privacy Policy

Overview

This Privacy Policy describes how Co-Parent Hub treats information that it collects and receives related to your use of Co-Parent Hub’s products, services, and websites. Our primary goal in collecting information is to provide and improve our products and services.

Children’s Personal Information

All Co-Parent Hub products, services and websites are not intended for children under the age of 13, so children under the age of 13 should not use them at any time.

Co-Parent Hub does not knowingly collect any information from children under the age of 13. In the event that Co-Parent Hub discovers that it has received personal information from a child under the age of 13, Co-Parent Hub will promptly delete such personal information in a secure manner.

Information Co-Parent Hub Collects and Uses

Co-Parent Hub collects information when you use and access Co-Parent Hub’s products, services and website. We categorize the information we collect into three categories (collectively referred to as “Customer Information”): Personal Information, App Data and Shared Info.

“Personal Information” is information about you that is personally identifiable, including your full name, physical address, email address, phone number, or billing information.

“App Data” is information about the nature of your usage of Co-Parent Hub’s website and products and services and non-personal information. App Data can include: IP addresses, domain servers, referring/exit pages, operating system information, unique device identifiers, such as UDID and/or Ethernet MAC address, date/time stamp, clickstream data and information about actions taken by you through interaction with Co-Parent Hub’s products and/or advertising displayed within Co-Parent Hub products, messages sent and received using Co-Parent Hub services, information about those messages (date, duration, recipients, size, attachments), type of device, location information, age, gender, type of web browser, one or more cookies that identify your browser, and telecommunications carrier information.

“Shared Info” is data and information you provide for use with Co-Parent Hub’s products or services, such as text, audio, and files you make available through the Apps or contacts you add or import for use with Co-Parent Hub products, and which may be made available to third parties by your actions when using Co-Parent Hub products or services.

Information Sharing and Disclosure

Co-Parent Hub uses Customer Information to enhance your use of the Co-Parent Hub services by processing such information for various purposes, including improving and providing Co-Parent Hub’s products and services, product notifications, delivering advertisements and related links, for sending, sharing and storing your Shared Info as you direct through use of Co-Parent Hub products and services, and other purposes relating to offering you Co-Parent Hub products and services.

If you provide your phone number as part of a request for information about Co-Parent Hub products or services or in setting up an account, we may use that phone number and share that phone number with third parties to contact you about Co-Parent Hub products and services and to provide advertisements to you about Co-Parent Hub Products and services.

Co-Parent Hub does not rent, sell, or share any Customer Information except as provided above and unless: you initiate the sharing through the Co-Parent Hub products, services or website; you have provided your express consent; and in the following circumstances:

(i) Co-Parent Hub may engage a trusted third party to perform limited functions on our behalf, such as fulfilling newsletter subscriptions, sending requested postal mail and e-mail, SMS, MMS, and voice communications, analyzing and processing data (such as billing information), and providing customer service. We require that these parties agree to use such information in a confidential manner. These third parties may have access to Personal Information needed to perform their functions, but we do not permit them to use it for other purposes.

(ii) Co-Parent Hub may share App Data and certain aggregated, non-personal information with third parties, but such information does not include your name, email address or any other Personal Information.

(iii) Co-Parent Hub may share Customer Information to respond to legal requirements, when legally required to do so, or at the request of governmental authorities.

(iv) Co-Parent Hub may share Customer Information to verify or enforce compliance with user agreements and applicable laws, to protect against fraud, to detect and prevent security or technical issues, to protect against misuse or unauthorized use of the Co-Parent Hub products, services, computing systems, or website, or to protect against imminent harm to the rights, property or safety of Co-Parent Hub, its subscribers or the public.

(v) Co-Parent Hub may share Customer Information with a successor entity or in connection with a corporate merger, consolidation, sale of assets or other corporate reorganization provided that use of Customer Information is in compliance with this Privacy Policy.

(vi) Co-Parent Hub may share your Customer Information with a third party if you have consented to receive information from that third party through Co-Parent Hub products or services. Such third parties will handle, store, retain and access such user information in accordance with the terms and conditions of their agreements with you, if any, as well as their own privacy policies and as authorized and agreed upon by you as part of agreements for use of our products and services. It is your responsibility to carefully review such agreements and privacy policies. You acknowledge that Co-Parent Hub shall have no liability to you for sharing of such information to such third parties as authorized by you and Co-Parent Hub disclaims any and all liability relating thereto. If Co-Parent Hub desires to use Personal Information for any purposes other than those described in this Privacy Policy, we will offer you the opportunity to opt out of such use for those other purposes.

Cookies and Tracking

When you visit Co-Parent Hub or use Co-Parent Hub applications, we may send cookies to your computer that uniquely identify your browser or use tracking pixels, agents or other visitor identification technology (collectively, “Tags”) that collect App Data. We may also include Tags in promotional materials in order to determine whether messages have been opened and acted upon.

We use and share App Data as provided above.

Most browsers allow you to disable cookies or set your browser to alert you when cookies are being sent to your computer. If you disable cookies, you may not be able to utilize certain Co-Parent Hub products and services.

We use analytics tools provided by various companies (“Analytics Tools”) which also use Tags to collect and analyze information about your use of our desktop and mobile applications. We use Analytics Tools to collect App Data, which we use as provided above. That information is also used by the Analytics Tools providers according to their privacy policies.

You hereby expressly consent that we is entitled to place Tags for the above-mentioned uses on your computer or device and to use the information gathered from Tags as provided in this Privacy Policy.

Currently, we do not respond to “Do Not Track” browser features.

Security and Data Integrity

We have physical, electronic, and procedural safeguards to protect the loss, misuse, and alteration of the Customer Information under our control. Customer Information we collect is stored in a secure manner that is accessible only by authorized Co-Parent Hub personnel, contractors, and agents bound by confidentiality obligations and is only disclosed under the provisions of this Privacy Policy. Our processing of Personal Information is only for the purposes for which it was collected and in accordance with this Privacy Policy. Periodically, Co-Parent Hub undertakes a review of its privacy practices to ensure that that the information we collect is needed to provide or improve the services we provide.

Links to Third Party Sites

As a convenience to you, we may provide links and/or connections to third-party web sites or services from within our website or our products or services. Co-Parent Hub is not responsible for the privacy practices or content of these third-party sites.

Access/Removal of Your Personal Information

If you want us to remove your Personal Information from our database or would like to access the Personal Information we have that was collected from you, you can contact us using the contact information provided below. Certain of our products and services require the use of App Data and such data is retained by Co-Parent Hub and used as described in this Privacy Policy.

Modifications of Privacy Policy

Co-Parent Hub reserves the right, at our discretion, to change, update or modify this Privacy Policy at any time by posting such change, update or modification on the Co-Parent Hub website and in the app stores from which Apps are made available. Any such change, update or modification will be effective immediately upon notice, which Co-Parent Hub may provide by any means, including, without limitation, posting on the Co-Parent Hub website, notifications within Co-Parent Hub applications, or electronic mail. Your continued use of the Co-Parent Hub website and/or any Co-Parent Hub products and services following the posting of changes will mean you accept those changes. Use of information that we gather is subject to the Privacy Policy in effect at the time of use.

Contact Us

If you have any questions or concerns regarding this Privacy Policy, please send us an email at hello@wp2284.wp4-ae1.pgservers.com or write to us at Co-Parent Hub LLC, 34 N Franklin Ave Ste 687, Pinedale WY 82941. If we receive formal privacy-related complaints, it is our policy to use reasonable efforts to communicate with the complaining party about its concerns to resolve privacy complaints.

Interest-Based Advertiser Opt-Outs

Co-Parent Hub is not a member of any self-regulatory bodies for interest-based advertising like the DAA and NAI, but some of our advertisers and advertising services providers are members of self-regulatory bodies and require that we provide you with the following out links to the NAI and DAA opt out programs: for the NAI, see http://www.networkadvertising.org/choices, and for the DAA, see http://www.aboutads.info.

 

Co-Parent Hub Privacy Notice

SOME USEFUL DATA PRIVACY FACTS FROM YOUR FRIENDS AT CO-PARENT HUB

We’ve provided this Privacy Notice to help you understand how Co-Parent Hub, Inc. (“Co-Parent Hub,” “we,” “us,” or “our”) collects and uses personal information.

The technologies we use process data for our products and services are complicated, but this Privacy Notice is meant to provide you with an easy-to-understand overview of the categories of personal information we collect, why we collect them, and how we use them. While this Privacy Notice provides a general overview, for a complete understanding about what personal information we gather and how we use it, please review our Privacy Policy and Terms of Service. Also, please review our “Notice of Financial Incentive” included below.

What does Co-Parent Hub do?

Co-Parent Hub offers software applications for iOS and Android mobile devices that enable end users to receive phone calls and text messages and to upload files for record-keeping purposes.

Co-Parent Hub’s Apps are available in iOS and/or Android versions for smartphones and are distributed through Apple’s “App Store” and the “Google Play” store (collectively, “App Stores”). Co-Parent Hub requires a paid subscription.

What personal information does Co-Parent Hub need to use?

In order for inbound or outbound calls and messages to work for our Apps, we need basic information about the sender and the recipient, namely their phone numbers. We also need to know how to associate all those calls and messages with a specific account for those Apps, so we require you to provide some basic information during signup. That’s how we can make sure that calls and messages are connected correctly. That information is required in order for us to provide our services, so please keep that in mind when deciding whether to use our Apps. 

What categories of third parties does Co-Parent Hub engage?

While Co-Parent Hub maintains its own data servers for the core data management for the Apps, we engage third parties to provide other services, as follows: (i) .”Back End Providers” provide the backend transmission systems necessary for the Apps to function and include local exchange carriers connected to the PSTN (Public Switch Telephone Network) who connect communications for us, data backhaul providers who transfer data across the continent, and hosting providers; (ii) “Service Providers” who provide analytics and user notification services and customer support platforms; and (iii) “Advertising Companies” who provide advertising services for our Apps.

What categories of personal information does Co-Parent Hub collect?

Some data we collect from our Apps and our websites at coparenthub.com (the “Site”) is “personal information” because it identifies, relates to, describes, references, is capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or device. Currently, we collect this information from you and your device. For the purposes of processing payment for services rendered, we allow our payment processing partner to collect financial information from you.

Below is a summary of the categories of personal information we may have collected from consumers within the last twelve (12) months and the main purpose for its collection. Please note that we only collect personal information from you when you use our Apps, the Site or interact with our customer support personnel. Also, not all of the information the identified below is collected from every end user.

Category	Examples	General Business Purpose
Registration information	Email Name Phone number Password	To provide our services and to provide advertising
Identifiers	Advertising and vendor iOS identifiers Google ID International mobile equipment identity (IMEI) Device name	To provide our services and to provide advertising
Location information	Geo location of your device if you have given the app permission to collect your location information.	To provide our services and to provide advertising
Network information	IP address MCC and MNC information	To provide our services and to provide advertising
Survey & Contact information	Name Email Phone number	To learn more about our customers and contact them, and to improve our Apps and services

We disclose your personal information to Back End Providers to enable communications transmissions for our Apps. We disclose your personal information to Services Providers to provide customer support, to analyze the usage of our Apps and the Site, and to initiate App alerts. And we disclose your personal information to Advertising Companies to serve ads.

We will not collect additional categories of personal information from you or use it differently than as described unless we provide you with advance notice and obtain your consent.

What are other uses of personal information?

As noted above, we use personal information to provide our services and to serve ads. In addition, we may use or disclose the personal information we collect for one or more of the following business purposes:

To fulfill or meet the reason for which the information is provided. For example, if you contact our customer support, we may use your email address to communicate with you about your support issue:

• To provide you with information, products or services that you request from us.
• To provide you with alerts and other notices concerning our products or services.
• To carry out our obligations and enforce our rights under the Apps’ Terms of Service.
• For testing, research, analysis and product development to improve our Apps and Site.
• To protect the rights, property or safety of us, our subscribers or others and to respond to legal requests.
• As described to you when collecting your personal information.
• For the other purposes set forth in our Privacy Policy.

Where is the data held?

Co-Parent Hub utilizes data centers in the United States, where all of our necessary systems are located. Some of our support programs leverage affiliated companies in Canada and the European Union (EU) to provide customer support, and those Canadian and European-based customer support teams may have remote access to account information, but they do not store that information. Transfers of personal data to and among our affiliates are subject to terms of intercompany agreements governing the transfer of data to the United States and protection of that data under applicable law. Also, we require that you acknowledge and agree to allow us to transfer data to the United States, so if you’re not willing to provide that consent, you shouldn’t use our products and services.

What safeguards does Co-Parent Hub utilize to protect data?

We take appropriate technical and organizational measures for our systems to comply with data privacy to ensure a level of data protection appropriate to the risk resulting from the processing of personal data, taking into account the state of the art, the costs of implementation and the nature, scope, context and purposes of processing, as well as the severity and likelihood of realization of risks for the rights and freedoms of people who have provided the data.

Is Co-Parent Hub a “controller” or a “processor”?

Lots of companies are making distinctions about who is a “controller,” and who is “processor,” when it comes to using personal data. That’s because the EU General Data Protection Regulation (“GDPR”) distinguishes a “controller,” (the party primarily responsible for protecting “personal data”) from a “processor” (which is essentially a subcontractor that has secondary, but important responsibilities to protect “personal data”). In the context of providing services to you, Co-Parent Hub would be considered a “controller” if GDPR were to apply. However, currently you are not allowed to use our applications in the EU.

Access to Specific Information and Data Portability Rights

You have the right to request that we disclose certain information to you about our collection and use of your personal information over the past 12 months. Note that you may only make a verifiable consumer request for access or data portability twice within a 12-month period. Once we receive and confirm your verifiable consumer request, we will disclose to you:

• The categories of personal information we collected about you.
• The categories of sources for the personal information we collected about you.
• Our business or commercial purpose for collecting or selling that personal information.
• The specific pieces of personal information we collected about you (also called a data portability request).
• If we sold or disclosed your personal information for a business purpose:
•  
  • The categories of personal information that we’ve sold about you and the categories of third parties to whom the personal information was sold.
  • The categories of personal information that we disclosed for a business purpose.

You can also request this information via hello@wp2284.wp4-ae1.pgservers.com.

Deletion Request Rights

You have the right to request that we delete any of your personal information that we collected from you and retained, subject to certain exceptions.

As discussed above, we can’t provide any services to you without your personal information, so if you ask us to delete your personal information, we will have to terminate your account on our system and you will no longer be able to use the Apps for their intended purpose.

If you still want us to delete your personal information, you have to send us a verified request for us to do so. As with information requests, the only way for us to verify who you are is for you contact us using an email or phone number associated with your account.

 

What do I do if I have concerns about use of my data?

If you have concerns about use of your data, contact us at hello@wp2284.wp4-ae1.pgservers.com. Please review our Privacy Policy for specific details about what is required of you when you contact us. And please remember that the choice to use our products is entirely yours: if you’re not comfortable with letting us use personal information as described in this Privacy Notice, in our Privacy Policy, and in our Terms of Service, then please don’t download our Apps.

Overview

This Data Protection Policy describes how Co-Parent Hub treats data, including personal data, which it collects and receives related to your use of Co-Parent Hub’s products, services, and websites.

Information Co-Parent Hub Collects and Uses

Co-Parent Hub collects data when you use and access Co-Parent Hub’s products, services and websites. The information collected includes Personal Data, App Data, Traffic Data and Shared Info (collectively, “Customer Information”). “Personal Data” is information provided by you which can be used to directly identify you, like your full name, address, email address, billing information, home phone number, and home and business addresses. No Personal Data is collected when you merely access the public areas of our websites. “App Data” is information about the nature of your usage of Co-Parent Hub’s websites and products and services and non-personal demographic information. App Data includes: IP addresses, domain servers, referring/exit pages, operating system information, type of web browser, date/time stamp, and clickstream data; and for Co-Parent Hub products and services App Data also includes device identifiers, messages sent and received using Co-Parent Hub services, information about those messages, type of device, location information, user age and gender demographics, browser type, carrier information, and information and statistics about use of Co-Parent Hub product features. “Shared Info” is data you provide for use with Co-Parent Hub’s products or services and which may be made available to third parties by your actions when using Co-Parent Hub products or services.

Use and Processing of Information; Sharing and Disclosure

Co-Parent Hub uses and processes Customer Information to provide, improve and modify Co-Parent Hub products and services, to authenticate users, to provide customer service and support, to communicate with users through Co-Parent Hub products and services, to publish and provide advertising through our products and services, for Co-Parent Hub product notifications, for fraud detection and compliance with user agreements, and for sending, sharing and storing your Shared Info as you direct through use of Co-Parent Hub products and services. Co-Parent Hub processes Customer Information, including Personal Data, on our servers in the United States of America and additional countries where we may add servers.  In some cases, we may process Customer Information on behalf of, through, or according to the instructions of a third party, such as our advertising partners, but only when you have provided your express, informed and revocable consent to allow us to do so.

Co-Parent Hub does not rent, sell, or share any Customer Information unless we have your express informed consent and in the following circumstances:

• (i) Co-Parent Hub may engage a trusted third party to perform limited functions on our behalf, such as fulfilling newsletter subscriptions, sending and receiving requested postal mail, e-mail, SMS, MMS, and voice communications, analyzing and processing data (such as billing information) and ad serving, and providing customer service. We require that these parties agree to use such information in a confidential manner and in compliance with this Data Protection Policy. These third parties may have access to Personal Data needed to perform their functions, but we do not permit them to use it for other purposes without your consent except as required by applicable law.
• (ii) Co-Parent Hub may share with third parties App Data and non-personal information which does not identify you individually.
• (iii) Co-Parent Hub may share Customer Information to respond to legal requirements, when legally required to do so, and at the request of governmental authorities.
• (iv) Co-Parent Hub may share Customer Information to verify or enforce compliance with user agreements and applicable laws, to protect against fraud, to detect and prevent security or technical issues, to protect against misuse or unauthorized use of the Co-Parent Hub products, services, computing systems, or websites, or to protect against harm to the rights, property or safety of Co-Parent Hub, its subscribers or the public.
• (v) Co-Parent Hub may share Customer Information with a successor entity or in connection with a corporate merger, consolidation, sale of assets or other corporate reorganization provided that use of Customer Information is in compliance with this Data Protection Policy.
• (vi) Co-Parent Hub may share Customer Information with a third party if you have consented to receive information from, or share it with, that third party through Co-Parent Hub products or services. Such third parties will handle, store, retain and access such Customer Information in accordance with the terms and conditions of their agreements with you, if any, as well as their own data protection policies. It is your responsibility to carefully review such agreements and data protection policies. You acknowledge that Co-Parent Hub shall have no liability to you for sharing of such information to such third parties and Co-Parent Hub disclaims any and all liability relating thereto.
• (vii) In order to provide software and services to you, Co-Parent Hub may share Customer Information with its parent and/or subsidiary companies within and without the European Union and those parties may process and store Customer Information in any country in the world subject to this Data Protection Policy.

Cookies

When you visit Co-Parent Hub, we may send cookies to your computer that uniquely identify your browser or use pixel tags (sometimes referred to as web beacons) to record pages visited. We use cookies and tags to improve the quality of our service by storing user preferences and tracking usage information. Most browsers allow you to disable cookies or set your browser to alert you when cookies are being sent to your computer. We may also include tags in promotional materials in order to determine whether messages have been opened and acted upon. You hereby expressly consent that Co-Parent Hub is entitled to place these cookies and tags for the above-mentioned services on your computer or device. If you disable cookies, you may not be able to utilize certain Co-Parent Hub products and services.

Traffic data

Telecommunications traffic data (“Traffic Data”) is collected in connection with your use of the Co-Parent Hub services and is stored after the end of the communication for billing purposes up to the maximum periods authorized by applicable law and will be deleted thereafter, unless (i) you have raised objections against the billing, or (ii) if there is a reasonable suspicion of fraud or of other criminal activity. For the purposes of law enforcement, Traffic Data is also stored in compliance with applicable law for data retention. Traffic Data stored pursuant to this second sentence cannot be used by you for the purposes of a billing dispute.

Security and Data Integrity

We have physical, electronic, and procedural safeguards to protect the loss, misuse, and alteration of the Customer Information under our control. Customer Information we collect is stored in a secure manner that is accessible only by authorized Co-Parent Hub personnel, contractors, and agents bound by confidentiality obligations and is only disclosed under the provisions of this Data Protection Policy. Our processing of Personal Data is only for the purposes for which it was collected or otherwise in accordance with this Data Protection Policy and applicable EU and national data protection laws. Periodically, Co-Parent Hub undertakes a review of its privacy practices to ensure that that the information we collect is needed to provide or improve the services we provide.

Children’s Personal Information

The Co-Parent Hub websites comply with the Children’s Online Privacy Protection Act (“COPPA”). Co-Parent Hub does not knowingly collect Personal Data from children under the age of 13 through the Co-Parent Hub websites. In addition, in the event that a user identifies himself or herself as a child under the age of 13 within the Co-Parent Hub websites, Co-Parent Hub will not collect, store or use any Personal Data of such user. Further, in the event that Co-Parent Hub receives Personal Data that Co-Parent Hub discovers was provided by a child under the age of 13, Co-Parent Hub will promptly delete such Personal Data in a secure manner.

Links to Third Party Sites

As a convenience to you, we may provide links and/or connections to third-party web sites or services from within our websites or our products or services. Co-Parent Hub is not responsible for the privacy practices or content of these third-party sites.

Access/Removal of Your Personal Information

If you want us to remove your Personal Data from our database or would like to access the Personal Data that was collected from you, you can contact us using the contact information provided below. Upon termination of the Co-Parent Hub services, your Personal Data will be deleted. Certain of our products and services require the use of App Data and such data is retained by Co-Parent Hub and used as described in this Data Protection Policy and in end user agreements for the applicable products and services.

Modifications of Data Protection Policy

Co-Parent Hub reserves the right, at our discretion, to change, update or modify this Data Protection Policy at any time by posting such change, update or modification on the Co-Parent Hub websites, which will be effective immediately upon notice, which Co-Parent Hub may provide by any means, including, without limitation, posting on the Co-Parent Hub websites, notifications within Co-Parent Hub applications, or electronic mail. Your continued use of the Co-Parent Hub websites and/or any Co-Parent Hub products and services following the posting of changes will mean you accept those changes. Use of information that we gather is subject to the Data Protection Policy in effect at the time of use.

Contact Us

If you have any questions or concerns regarding this Data Protection Policy, such as what Personal Data is stored about you, please send us an email at hello@wp2284.wp4-ae1.pgservers.com. If we receive formal privacy-related complaints, it is our policy to use reasonable efforts to communicate with the complaining party about its concerns to resolve privacy complaints.