Co-Parent Hub Frequently Asked Questions
Getting Started
Co-Parent Hub is not for extremely adversarial co-parents heading for a contentious legal battle. It is best for those who can agree to use the same tool respectfully—so the app is not misused as a weapon. It is designed to prevent co-parenting from devolving into warfare.
Go to cphapp.com, click the ‘Register’ button; you will enter a few details, and then you are set to go.
The process is very easy. Start on cphapp.com by clicking ‘Sign Up,’ fill in basic information, and within a few minutes you will be ready to use the app. There is also a video preview of the process.
Open cphapp.com, then save the bookmark to your home screen. On iOS or Android, it is a simple three-step process. A handy guide with screenshots is available. A tip: The icon will launch directly into the page you are on when creating it, so if there is a frequently used page, go there first before adding the icon.
Because of FCC rules—unlike voice calls, SMS messages are relayed through Co-Parent Hub. We cannot spoof the original sender’s caller ID, so we forward the message from our system, showing as coming from Co-Parent Hub along with the original sender’s number so you can click and respond easily.
Because it is built as a Progressive Web App (PWA)—a web app, not a native app. This design helps ensure better privacy (since it cannot harvest your data beyond browser limitations), uses less battery (acts like a browser tab), and avoids store fees that would otherwise hike your cost (about 30%).
Payment
Only the account-initiating parent pays the monthly fee. The co-parent they invite joins the existing Co-Hort and bypasses payment.
The standard rate is $9.99/month, unless there is a current promotion.
They use Stripe as the payment processor, so all major credit and debit cards are accepted.
No—currently, billing is limited to a monthly subscription only.
To share the cost, you can log the monthly fee as a Co-Expense within the app. This way, both parents can see and share the financial responsibility.
Troubleshooting
Coupon codes are case-sensitive. Verify that uppercase and lowercase letters are correct. If the issue persists, contact support.
Canceling is simple—billing is tied to Co-Horts. Log in, go to ‘Co-Horts’ (default page), click ‘Manage,’ then use ‘Remove Co-Hort’ to delete it. Repeat as needed for multiple Co-Horts. If you need help, support is available.
Possible reasons: One of the phones (yours or your co-parent’s) is powered off, has no signal, or no available line (e.g., call-waiting issues or line busy). Or, you are calling your Co-Phone number from either your own phone or your co-parent’s phone.
Caller ID works for voice because you are directly connected to the caller. For text messages, Co-Parent Hub is the last contact in the chain, so legally, only our ID can be displayed.
Since Co-Swap is a shared ledger, trading mismatched time (e.g., 1 Weekday Day for 1 Holiday Overnight) requires two entries: A Co-Swap entry in one direction, and a reverse Co-Swap entry with notes explaining the reason (e.g., ‘swap for Christmas Eve overnight 2024’). This balances the system and creates a record.
Two common reasons: Your email may have a typo—check under ‘Profile’ to ensure your correct email is in the system. The emails might be going to your spam or junk folder—check there and whitelist the sender to ensure delivery.
General Questions
Co‑Parent Hub FAQs
Co‑Parent Hub is a co‑parenting coordination app that simplifies communication by routing calls, texts, and emails through a Co‑Phone and Co‑Email that deliver to both parents simultaneously, reducing miscommunication and ensuring everyone stays informed. It also includes tools like Co‑Expense for tracking shared expenses and Co‑Swap to manage custody swaps.
Co‑Phone assigns a shared phone number and Co‑Email provides a shared email address that you can give to schools, doctors, or other contacts. Any incoming calls, SMS messages, or emails sent to these details are routed simultaneously to both co‑parents, eliminating the need to relay messages manually.
Co‑Expense allows co‑parents to log shared expenses in a clear list format, upload receipts as proof, and see what each parent owes. Instead of settling every line of expense individually, co‑parents can make a single payment that covers outstanding balances.
Co‑Swap simplifies scheduling custody swaps by logging swap requests. When a swap is approved, the time goes into the other parent’s Swap Bank as an IOU. This helps co‑parents track custodial time balance and adjust as needed without complex negotiations.
Co‑Parent Hub was created by Alex Pelli, a single father who developed a prototype to help him communicate and manage co‑parenting logistics more effectively after his divorce. His successful system eventually inspired the public Co‑Parent Hub app.
Yes. Any communication sent to the Co‑Phone or Co‑Email is delivered instantly to both parents at the same time, ensuring neither parent misses important messages and reducing conflicts due to miscommunication.
Yes. Co‑Parent Hub is accessible via a mobile-friendly platform and is available for both iPhone and Android devices, making it easy for co‑parents to stay connected on the go.
To get started with Co‑Parent Hub, visit coparenthub.com and sign up with your email. Once registered, you can invite your co‑parent, set up Co‑Phone and Co‑Email, and start using tools like Co‑Expense and Co‑Swap immediately.
Yes. Co‑Expense allows co‑parents to upload receipts directly within the platform, making it easy to document and verify shared expenses for full transparency.
Co‑Files is a feature of Co‑Parent Hub that allows co‑parents to securely upload, store, and share important documents like custody agreements, medical records, and school forms in a central, accessible location.
Yes. Co‑Parent Hub is designed to reduce conflict by eliminating miscommunication and improving transparency. Shared tools like Co‑Phone, Co‑Email, and Co‑Expense help ensure both co‑parents have equal access to information.
Yes. Co‑Parent Hub uses secure protocols to protect your data and communications. All messages, receipts, and documents are stored with privacy and security in mind.
