FAQ

To be very honest, Co-Parent Hub is not for everyone. If you and your co-parent are at war with each other and gearing up for a contentious court battle, this app probably isn't for you. Co-Parent Hub requires just a little bit of cooperation between the co-parents so if you and your co-parent cannot even agree to use the same app, regardless of what that app is, then there's not much we can do for you.

The people who benefit the most from Co-Parent Hub are those who are able to at least agree to use the same tool, and to use it for the purpose intended (rather than as just another weapon to harass the other with.) 

Co-Parent Hub is intended to keep you from getting to the war stage.

Easy! Just go to https://cphapp.com and click on the "Register" button. You'll be prompted for a few pieces of information and then you'll be up and running. 

Signing up is very easy. You just start at https://cphapp.com by clicking on the "Sign Up" button. You'll be prompted for some basic information and within a few minutes, you'll finish and be ready to start using the app. 

This video gives you a preview of how the process works: https://rumble.com/v2eoj2y-co-parent-hub-sign-up-process.html

To place an icon on your home screen, you simply open https://cphapp.com and then save the bookmark to the home screen. 

Whether on iOS or Android, this is a very simple, 3-step process. A handy guide, with screenshots, can be found here.

Pro Tip: The icon will bring you directly to whichever page you're on when you create it. So if you use one page more than others, make sure you're on that page when you follow the above steps so the app will pull that page right up and you can avoid having to navigate to it through the menu!

The short answer is, "the FCC." When we pass a voice call through to you, we're allowed to show you the original caller's caller ID. This is because the end result is that you and the original caller are connected directly. With an SMS message this is not the case. When we pass the SMS to you, the end result is that you receive a single text message from Co-Parent Hub because we were the last ones to touch it. We're not allowed to "spoof" the original sender's caller ID so we have to pass it through as though it came from your Co-Phone...which it did.

This is why we include the original sender's phone number in each message. This way you can simply click on that number and your phone will start a new message thread for you. 99% of phone SMS apps handle this in this way. If we were legally allowed to handle this differently we would!

We chose to develop our app as a PWA. This is mostly just a fancy way of saying that it's a web app, not a native iOS and Android app. One of the biggest advantages of this, for you, is that you can be certain that we're not harvesting your personal data in the background. Since you access our app through your web browser, we're stuck inside the confines of what your browser allows us to do...which is not very much. We thought this layer of security was a tremendous advantage.

Another advantage of a PWA is that our app isn't capable of draining your battery. You can think of our app as another tab in your browser. Just like your tabs don't run in the background and drain battery, we can't either!

To be very honest, we considered going into Google and Apple's app stores, but they both charge outrageous fees. These fees always just get passed on to you, the consumer, through higher rates. We wanted to get our service into the hands of the co-parents who need it and we're better able to do that if we're not having to hike rates by 30% to cover the app stores' fees. 

One little quirky thing about our codes is that they're case-sensitive. Double check that you're using caps and lowers where appropriate. That usually fixes the problem. 

If you're still having trouble, reach out and we'll get it fixed for you!

We tried to make this as easy as possible. Since your billing is tied to the number of Co-Horts you have, you cancel by removing all your Co-Horts. Just sign into the app, click on Co-Horts (this is actually the default starting page), and then click the "Manage" button. You'll see a button to "Remove Co-Hort" which will delete your Co-Hort, return your Co-Phone, delete your Co-Email, and cook you a delicious bacon and eggs breakfast. OK, so I made up the breakfast part, but you get the idea... Just repeat this process for as many Co-Horts as you have.

If you're struggling with anything, please reach out. We hate to see you leave if there's something we can do to resolve whatever pain point you have. We're a small organization so we're actually very responsive to user feedback. We've added features and changed how things work in the app all because of users and experts telling us we could have done something a better way. We'd love to hear your opinions on whatever YOU think we could improve!

Your voice mail picking up immediately can have a few causes. 

1. One of the phones (you or your co-parent) is:
   1. turned off
   2. has no cellular signal
   3. has no line available 
      1. This can happen when the phone does not have call-waiting or when the user already has 2 people on the line
2. You're calling your Co-Phone number from either your phone or your co-parent's phone. 

When we pass phone calls to you through your Co-Phone, it results in you speaking directly to the caller. This allows us, within FCC regulations, to show you the caller ID of the caller because that's who you'll be speaking with. 

Text messages are different because the end result is only that you have a message in your inbox. That message, though it originated from whoever sent it, was actually sent to you by Co-Parent Hub because we're the last ones in the chain to touch it before you. That means we're legally not allowed to show you the caller ID of anyone but us.

We're not happy about this but the law prevents us from handling this better. Sorry!

When you've got one type of time in your Swap Bank, but want to trade that for something dissimilar, you just have to do an extra step. Co-Swap is really just a shared ledger so if you're familiar with ledgers, you just have to zero out the outstanding balance.

Let's say you have 1 Weekday Day that you want to trade for 1 Holiday Overnight. Clearly these don't match up so the system wont automatically pull from one pool to fulfil another. If you and your co-parent agreed to do this though, you can make it happen by simply putting in a Co-Swap for 1 Weekday Day in the reverse direction and make a note in the notes field about what it's actually for. You might put in something like "This is a swap for Christmas Eve overnight 2024. We agreed via text message on August 23rd that we'd trade the outstanding Weekday Day for the Christmas Eve overnight." 

That's it. The numbers will balance, and you will have a record of what happened if you ever need to look back on it later. 

Typically there's only two reasons this would happen. The less-common reason is that there's a typo in the email you're using with Co-Parent Hub. In the app, open the menu and click on "Profile" and see what the email address is that's listed. Make sure that it's both the correct email (if you have more than one) AND that it's typed in correctly.

The more common issue is that it's been sent to spam. Check your spam/junk folder to see if it's been filtered out. You may need to whitelist our sender address to make sure it doesn't end up in spam in the future.